The technical support have always been instrumental in providing the technical support to the customers through telephone, chat etc. In certain cases, the support could even include the support rendered at the client side for certain major problems being encountered at the server level and as a part of AMC, the renting company could even be based at the client side and constantly monitoring the server.
Network services and solutions as a part of the Annual Maintenance Contract In general, the network services support and solutions are offered on call basis, the resolution of the technical problem is rendered through the phone call itself and in certain situations if the technical problems is not resolved, the skilled technicians are being sent to the site and further ensure that the technical problems are resolved within the stipulated time period.